Frequently Asked Questions
When will my order be delivered?
To keep prices consistently attractive, Clara Noelle ships orders directly from the manufacturer or from trusted partner warehouses. Orders are usually processed within 1–3 business days (Monday–Friday). Shipping within Canada generally takes approximately 3–5 business days (Monday–Friday). The total delivery time is typically 4–8 business days (Monday–Friday).
My order is delayed – what should I do?
If your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.
Does shipping cost me anything?
No, at Clara Noelle, shipping is always free for all orders within Canada.
Which payment methods can I use?
At Clara Noelle, you can choose from:
- Visa
- Mastercard
- American Express
- Maestro
- Union Pay
- Elo Payments
- Discover Payments
- Diners Club
- JCB
- Google Pay
- Shop Pay
- Apple Pay
Part of my order is missing – what should I do?
Some orders ship in multiple packages; remaining items typically arrive within 1–3 business days.
The package arrived damaged – what should I do?
Please contact us within 48 hours of delivery and include photos.
Important: Do not return the package without consulting us first.
Did you order the wrong product or the size doesn't fit?
We do not offer direct exchanges. Please return the item and place a new order.
Do you have any further questions?
Email: info@clara-noelle.com
Address: 355 Adelaide St W, Toronto, ON M5V 1S2, Canada
Opening Hours
Monday – Friday: 9:00 – 18:00 (GMT-5)
Saturday & Sunday: 9:00 – 16:00 (GMT-5)
We aim to respond within 30 minutes – 24 hours